"Certainty, confidence and appropriateness. We are probably one of your smallest clients but it is important for us to know exactly what we are getting and the certainty that as many variables are taken out of the equation as possible, so that the project has the best chance of running smoothly on site. The soil sample would be an example of this.
By appropriateness I mean the provision of a tailored unique design solution that is appropriately sized for the location and developed with recognition of the client's ability to achieve it. Breaking this project down into phases and not over-developing the site for example."